Frequently Asked Questions

1. What is Parene?

Parene is a membership platform for working parents that provides expert-led coaching, structured accountability, and a supportive community to help you thrive in career, family, and personal growth.

2. What’s the difference between Core Membership and ProMembership?

✅ Core Membership includes 10 Pro30 sessions, weekly accountability calls, online courses, and community access.

✅ ProMembership includes all Core benefits plus the ability to offer coaching, courses, and masterclasses while earning for Pro30 sessions.

3. How long is my membership valid?

Your membership is valid for 12 months from the date of purchase.

4. Can I cancel my membership?

Yes! While we do not offer refunds after 30 days, you can cancel anytime and still retain access until your 12-month term ends.

5. What are Pro30 Sessions?

Pro30 Sessions are focused, 30-minute, one-on-one coaching calls with industry experts in business, career, parenting, well-being, and more.

6. How many Pro30 Sessions do I get?

Both Core Members and ProMembers receive 10 Pro30 sessions per year.

7. How do I book a Pro30 session?

You can book directly through the Pro30 Booking Portal on your membership dashboard.

8. What happens if I need to cancel my session?

We offer a Cancel-When-You-Need-To policy—you can cancel at any time, but we ask that you notify your expert as a courtesy.

9. What happens if I miss my session?

A no-show counts as a used session. If your coach cancels unexpectedly, you will be credited back for that session.

10. Can I book the same expert more than once?

Yes! You can book the same expert multiple times, as long as they have availability.

11. How do I become a ProMember?

Apply through our ProMembership sign-up page. Once approved, you will set up your profile, availability, and expertise.

12. When do I start earning as a ProMember?

ProMembers must complete the Pro30 Training Course and be an active member for at least 3 months before receiving paid bookings.

13. How do I set my availability for Pro30 Sessions?

You can manage your schedule through the ProMember dashboard and sync it with your personal calendar.

14. Can ProMembers book Pro30 Sessions too?

Yes! ProMembers receive 10 Pro30 sessions just like Core Members—this ensures ongoing growth and learning for our experts.

15. Can I offer courses and masterclasses?

Yes! ProMembers can host courses, lead masterclasses, and offer additional paid services through the platform.

16. What are the weekly accountability calls?

These are structured check-ins where members share their progress, challenges, and goals with expert guidance and peer support.

17. How do I join the online community?

Once you become a member, you will receive access to our private member space where you can connect, ask questions, and share experiences.

18. Can I promote my business inside Parene?

Yes! We encourage members to respectfully share their services, but spamming or unsolicited selling is not allowed.

19. Is this a safe space for parents?

Absolutely! Parene is a judgment-free, non-competitive environment where working parents can find expert guidance and peer support

20. Do you offer monthly payment plans?

No, we offer a one-time payment option only.

21. What is the 30-day money-back guarantee?

If you’re not satisfied, you can request a full refund within 30 days of purchase—no questions asked.

22. Can I get a refund after 30 days?

No, refunds are only available within the first 30 days, except in cases of billing errors.

23. What payment methods do you accept?

We accept Stripe, PayPal, and other secure payment options.

24. How do I update my billing information?

You can manage your billing details from your membership dashboard or contact support at [email protected]

25. How do I enroll in online courses?

As a Core or ProMember, you have free access to all courses—just select the ones you want to enroll in through the membership area.

26. Are the courses live or on-demand?

Parene offers a mix of on-demand courses and live expert-led masterclasses.

27. Where can I find upcoming events?

Check the Events Calendar in your dashboard to see accountability calls, masterclasses, and in-person networking events.

Parene is more than just coaching or content—it’s a community that actually understands the challenges of working parents.

By joining, you get:

✅ Expert guidance without long-term commitments

✅ Flexible, real-world support that fits your schedule

✅ A structured, non-judgmental community that helps you grow

👉 Join today and start thriving at work and home!

Privacy Policy

Effective Date: 05/02/25

At Parene, we are committed to protecting your privacy and ensuring that your personal information is handled in a lawful, transparent, and secure manner. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with General Data Protection Regulation (GDPR), the International Coaching Federation (ICF) Code of Ethics, and other relevant data protection laws.

By accessing and using our website, membership platform, and services, you consent to the terms outlined in this Privacy Policy.

1. Who We Are

Parene is a membership-based platform that provides expert coaching, professional development courses, and a supportive community for working parents. Our services include one-on-one coaching (Pro30 Sessions), online courses, accountability calls, and networking events.

If you have any questions regarding this Privacy Policy, please contact us at:

📩 Email: [email protected]

📍 Business Location: Lixnaw, Kerry, Ireland

2. What Information We Collect & Why

We collect personal data to provide you with tailored support, coaching services, and membership benefits.

A. Information You Provide Voluntarily

When you sign up for a Core Membership or ProMembership, book a Pro30 session, or enroll in a course, we collect:

Personal Information: Name, email, phone number, and payment details.

Membership & Profile Data: Account credentials, coaching preferences, and any information voluntarily shared within your profile.

Session & Coaching Data: Notes and progress from coaching sessions, where applicable, in compliance with the ICF Code of Ethics.

Communication Data: Messages sent via our platform, including inquiries and support requests.

B. Information Collected Automatically

When you visit our website or interact with our platform, we collect:

Device & Browser Information: IP address, operating system, browser type.

Usage Data: Pages visited, time spent on the platform, interaction data.

Cookies & Tracking Technologies: Used for improving user experience, site analytics, and security.

We ensure that any automated data collection aligns with GDPR Article 6 (Lawfulness of Processing) and offers users clear consent options.

3. How We Use Your Data

We process your data only when legally justified under GDPR and in accordance with ICF coaching confidentiality principles. Your data is used to:

✅ Provide & Improve Services: Manage memberships, process bookings, and deliver personalized coaching experiences.

✅ Facilitate Coaching Sessions: Enable booking, scheduling, and follow-ups for Pro30 sessions and accountability calls.

✅ Ensure Coaching Confidentiality: Maintain ethical standards in compliance with ICF guidelines on confidentiality and client records.

✅ Enhance Platform Experience: Optimize website performance, content recommendations, and community engagement.

✅ Process Payments Securely: Use third-party providers (e.g., Stripe, PayPal) for secure transactions.

✅ Comply with Legal & Ethical Standards: Protect against fraud, enforce terms of service, and meet GDPR & ICF compliance requirements.

4. Lawful Basis for Processing Data (GDPR Compliance)

We process your personal data under the following GDPR legal bases:

Contractual Obligation (Article 6(1)(b)) – When you purchase a membership or coaching session, processing is necessary to fulfill the contract.

Legitimate Interest (Article 6(1)(f)) – To improve services, maintain security, and facilitate coaching interactions.

Consent (Article 6(1)(a)) – When you subscribe to updates, enroll in courses, or accept cookies.

Legal Compliance (Article 6(1)(c)) – To comply with applicable regulations and prevent misuse of the platform.

5. Confidentiality & Coaching Ethics (ICF Compliance)

As per the International Coaching Federation (ICF) Code of Ethics, we adhere to strict confidentiality practices:

🔹 Confidentiality in Coaching: Any notes or discussions in Pro30 sessions remain confidential between the coach and the client, unless required by law.

🔹 No Data Sharing Without Consent: We do not disclose coaching-related personal data to third parties without explicit consent.

🔹 Data Retention for Coaching Records: Coaching session notes, if stored, are retained for no longer than 12 months, unless otherwise required for compliance.

6. Who We Share Your Data With

We do not sell or rent your data. However, we may share limited personal data with trusted third-party providers for essential services:

🔹 Payment Processing: Stripe, PayPal (for secure transactions).

🔹 Scheduling & Booking: Calendar integrations for Pro30 sessions.

🔹 Analytics & Performance Monitoring: Google Analytics, Hotjar (for tracking site performance).

🔹 Email & Communication: GoHighLevel, Mailchimp (for member updates).

All third-party providers are GDPR-compliant and contractually bound to protect your data.

7. Your Rights Under GDPR

As an EU or UK resident, you have the following data protection rights:

✅ Right to Access: Request a copy of your personal data.

✅ Right to Rectification: Correct inaccurate or incomplete data.

✅ Right to Erasure (“Right to Be Forgotten”): Request deletion of personal data.

✅ Right to Restrict Processing: Limit how your data is processed.

✅ Right to Data Portability: Request a structured format of your data.

✅ Right to Object: Withdraw consent for marketing emails and automated decision-making.

To exercise your rights, please contact us at [email protected] with your request.

8. Data Security & Retention Policy

We implement industry-standard security measures to protect your data:

🔒 Encryption & Secure Access Controls – Sensitive data is encrypted and stored securely.

🔒 Strict Access Policies – Only authorized personnel can access member information.

🔒 Regular Security Audits – Our platform is reviewed for vulnerabilities and compliance risks.

Data Retention:

Membership records are stored for 12 months after expiration.

Coaching session notes (if applicable) are deleted after 12 months, following ICF guidelines.

You may request early deletion of your data by contacting us.

9. Cookies & Tracking Technologies

We use cookies to:

📌 Enhance site functionality (essential cookies).

📌 Analyze user behavior (analytics cookies).

📌 Provide personalized content (marketing cookies).

Opting Out: You can disable non-essential cookies via your browser settings or our cookie preferences manager.

10. Changes to This Privacy Policy

We may update this policy as needed to reflect:

🔹 Changes in privacy regulations (GDPR, UK Data Protection Act).

🔹 Enhancements to our membership services.

🔹 New security measures or third-party providers.

All changes will be posted here with an updated effective date.

11. Contact Us

For privacy-related inquiries, data requests, or to exercise your rights, contact:

📩 Email: [email protected]

📍 Business Location: Lixnaw, Kerry, Ireland

We value your privacy and are committed to creating a safe, ethical, and secure environment at Parene.

This Policy Ensures:

✅ GDPR Compliance (Lawfulness, Transparency, Data Rights).

✅ ICF Coaching Confidentiality (Ethical Coaching Standards).

✅ Secure & Responsible Data Handling (Encryption & Retention).

Parene Terms & Conditions

Effective Date: 05/02/25

Welcome to Parene!

We are more than just a membership platform—we are a circular community where working parents and experts come together to share knowledge, support each other, and grow together.

At Parene, we value flexibility, accountability, intentionality, and realistic expectations. We understand that life happens, which is why we offer a “Cancel When You Need To” policy, a safe, non-judgmental space for parents, and a structure that ensures fairness and respect for both members and experts.

By using our website, joining our membership, or booking coaching sessions, you agree to these Terms & Conditions. If you have any questions, please contact us at [Your Contact Email].

1. The Parene Difference: Our Mission & Values

Parene was created to help working parents thrive—at work, at home, and in life. We provide expert coaching, structured support, and a strong community in a way that works for real parents with real challenges.

Our Core Values

✅ Flexibility: We know that last-minute changes happen. That’s why you can cancel your Pro30 session up to the last minute—but we ask that you show respect for our experts by letting them know.

✅ Accountability: We believe that true growth happens when you take consistent action. Our weekly accountability calls, expert coaching, and courses are designed to help you stay on track—but your results depend on your participation.

✅ Intentionality: We value purposeful, high-impact support over endless content. Our Pro30 sessions, courses, and community are designed to be efficient and actionable, so you can make the most of your time.

✅ Realistic Expectations: We don’t promise overnight success—but we do provide real, expert-led support that gives you practical, achievable steps to move forward.

✅ A Non-Judgmental, Safe Space for Parents: Parene is a place where parents can ask for help, get support, and connect with experts without fear of judgment. We are here to support—not shame.

✅ A Circular Community: At Parene, everyone gives and receives. We encourage ProMembers and Core Members to respectfully share their offers, skills, and expertise in a way that uplifts the entire community.

2. Membership & Payment Terms

A. Core Membership

Core Membership is a 12-month membership, paid in full upfront.

Includes 10 Pro30 coaching sessions, weekly accountability calls, access to online courses, and a private community.

Sessions must be used within 12 months and do not roll over if unused.

Membership fees are non-refundable except for our 30-day money-back guarantee (see Section 3).

B. ProMembership

ProMembers get all the benefits of Core Membership, plus:

✅ The ability to host paid Pro30 coaching sessions

✅ The ability to offer courses and masterclasses

✅ Visibility as an expert within the Parene community

✅ ProMember-only networking & training opportunities

ProMembers can also book up to 10 Pro30 sessions for themselves, in addition to hosting them.

ProMembers will not be paid for Pro30 sessions until they have completed the Pro30 Training Course and have been an active member for at least 3 months.

3. Payments, Refunds & 30-Day Money-Back Guarantee

One-time payment only. Parene does not offer monthly subscription options.

We offer a 30-day money-back guarantee. If you feel that Parene isn’t right for you, you may request a refund within 30 days of purchase.

Refunds are not available after the first 30 days, except in cases of billing errors.

All payments are securely processed via Stripe, PayPal, or other approved providers.

4. Pro30 Coaching Sessions

A. Booking & Availability

Core Members and ProMembers can book up to 10 Pro30 sessions per year.

Sessions must be booked through the Pro30 Booking Portal.

B. Cancellations & No-Shows

Cancel Anytime Policy: We understand that life is unpredictable, so you can cancel your Pro30 session at any time, even last-minute. However, we ask that you inform your expert as a courtesy.

Missed sessions (no-shows) will count as a used session.

If an expert cancels unexpectedly, the session will be credited back to your account.

5. Community Guidelines & Member Expectations

By joining Parene, you agree to:

✅ Respect others—our platform is a safe, judgment-free space for parents.

✅ Honor our circular community—you are welcome to share your offers but not spam or excessively promote.

✅ Maintain professionalism—ProMembers must provide high-quality, ethical, and expert-level coaching.

✅ Participate with intention—make use of Pro30 sessions, accountability calls, and courses to get the most out of your membership.

Parene reserves the right to suspend or terminate accounts if members violate these guidelines.

6. Data Privacy, Security & GDPR Compliance

Parene complies with GDPR and UK data protection laws to ensure your personal data is handled securely and ethically.

🔒 Your Data Rights:

You can request access, updates, or deletion of your personal data at any time.

Coaching session details are confidential and not shared without explicit consent.

Parene does not sell or rent user data to third parties.

📌 Read our full Privacy Policy here: [Insert Link]

7. Membership Cancellation & Termination

A. Member Cancellation

You may cancel your membership at any time, but no refunds will be issued after the 30-day guarantee period.

Once canceled, you will retain access until the end of your 12-month term.

B. Termination by Parene

We may suspend or remove a member if they:

❌ Consistently fail to respect community guidelines.

❌ Engage in unprofessional behavior as a ProMember.

❌ Attempt to misuse or game the system (e.g., reselling sessions, fraudulent activity).

8. Disclaimer & Limitation of Liability

Coaching & courses are not a substitute for professional medical, legal, or financial advice.

Results vary by individual. Parene does not guarantee career success, business growth, or personal transformation—your progress depends on your own efforts.

Parene is not liable for indirect damages, loss of income, or disputes between members.

9. Contact Information

For any inquiries about these Terms, please contact:

📩 Email: [Your Contact Email]

📍 Business Location: [Your Location]

By using Parene, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

👉 [I Agree & Continue]